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E Street Billing Policy
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Article # 535
Created: 10/04/2005
Modified: 12/12/2013

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E Street Billing Policy

The following billing policy documents how accounts are billed, and also spells out our clients responsibilities in regard to how E Street services are paid for. We try to make our billing policies as clear, understandable and fair as possible. All billing questions can be referred to billing@estreet.com

E Street's General Services Agreement are the conditions of service and guidelines applicable to all E Street customers using our products and services.   A copy may be viewed/downloaded at right.

  1. How can I pay for service?
  2. Do I have to pay fees monthly?
  3. Is service billed 'in advance'?
  4. How many days are in a billing period?
  5. When do you send bills?
  6. Why don't you bill accounts when the my billing period ends?
  7. If I pay by check, when is my payment due?
  8. What happens if I do not make payments? Is there a late fee?
  9. What if I pay by credit card and there is a problem?
  10. What happens if E Street makes a mistake?
  11. Where do I get answers, report problems or make suggestions?
  12. How do I cancel my service?

1.) How can I pay for service?
We accept credit cards (Visa, MasterCard, Discover), checks or debit cards.

If you choose to pay by check, we offer, as an option, e-mail invoicing, where you receive your invoices by e-mail rather than ground mail.

2.) Do I have to pay fees monthly?
You can choose to set up your account so that fees can be paid in any monthly interval you choose. For instance, you can set up a payment schedule of every 2, 3 or up to 12 months at a time.

3.) Is service billed 'in advance'?
Yes, all services are billed before the service is given. If you cancel service before a paid billing cycle has finished, we will refund a prorated amount of remaining service if you cancel 5 days before the end of your billing cycle. E Street web design accounts are subject to a 20% non-refundable deposit prior to initiation of design .

4.) How many days are in a billing period?
A billing period covers one month of service. The tracking of your account starts the day your account becomes active, or your anniversary date. For example, if your account becomes active on the 15th, your billing period will always cover service from the 15th to the 14th of the next month.

5.) When do I receive my bill?
All accounts with recurring monthly fees are billed and become due on the 1st of every month. Invoices (for check payment) will be mailed on or before the 5th of every month. Accounts paying electronically (credit cards and debit cards) will be processed on or before the 5th of every month and will not receive an invoice unless there is a problem with the card we have on file.

Bills for one time charges, such as those for web design or programming fees, are billed at times agreed upon by E Street and our clients.

6.) Why don't you bill accounts when the my billing period ends?
We bill once a month for two reasons? -Clients can expect their bills to become due or be processed during the same period of time every month -It is less expensive for us to batch bill all accounts at the same time. In the future, we may start sending bills as soon as an accounts billing period ends.

7.) If I pay by check, when is my payment due?
Invoices become due on the 1st of every month, the day we bill all accounts. There is a 20 day grace period for you to send in your payment. The end of the grace period is clearly noted on the invoice.

8.) What happens if I do not make payments? Is there a late fee?
Payments not received by the date indicated on the invoice are subject to a 10% late fee.

Accounts that are 40 days past due (remember, bills become due on the 1st of every month) can have access restricted and e-mail disabled until payment is received. We understand that sometimes a payment is forgotten or otherwise did not get sent. We are more than willing to work with you if you send an e-mail to billing@estreet.com or call our office at 303-584-0640 or 1(877)E Street.

Accounts greater than 60 days past due will have all services provided by E Street terminated. We cannot be held responsible for any information that may be lost due to the termination of an account. To re-activate an account, we require payment of past fees as well as setup fees.

9.) What if I pay by credit card and there is a problem?
If there is a problem with your credit card, we will send you and electronic invoice and a note letting you know what trouble we had processing your card. Your account will remain on credit card payment.

10.) What happens if E Street makes a mistake?
We keep very accurate payments records and are more than willing to admit mistakes. If we make a mistake, we will make it right and work to make sure it does not happen again. We are in the business of providing the best service we can, not creating headaches for our clients.

11.) Where do I get answers, report problems or make suggestions?
You can send an e-mail message describing in as much detail as possible your question to billing@estreet.com  or you can call our office at 303-584-0640 or 1(877)E Street.

12.) How do I cancel my service?
Unless otherwise stated in any contractual agreement between a client and E Street, you must contact our office, either through e-mail sent to billing@estreet.com or by contacting our office at 303-584-0640 or 1(877)E Street. We will inform you of any returns that you may be due and confirm that your account has been cancelled.

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Document Information
Article # 535
Category: Billing
Platform: ALL
Created: 10/04/2005