E Street Billing Policy
The following billing policy documents how accounts are billed, and also spells
out our clients responsibilities in regard to how E Street services are paid
for. We try to make our billing policies as clear, understandable and fair as
possible. All billing questions can be referred to
billing@estreet.com.
E Street's MASTER TERMS AND CONDITIONS Agreement are the conditions of service and
guidelines applicable to all E Street customers using our products and services.
A copy may be viewed/downloaded at right.
- How can I pay for service?
- Do I have to pay fees monthly?
- Is service billed 'in advance'?
- How many days are in a billing period?
- When do you send bills?
- Why don't you bill accounts when the my billing period ends?
- If I pay by check, when is my payment due?
- What happens if I do not make payments? Is there a late fee?
- What if I pay by credit card and there is a problem?
- What happens if E Street makes a mistake?
- Where do I get answers, report problems or make suggestions?
- How do I cancel my service?
1.) How can I pay for service?
We accept credit cards (Visa, MasterCard, Discover), checks or debit cards.
If you choose to pay by check, we offer, as an option, e-mail invoicing, where
you receive your invoices by e-mail rather than ground mail.
2.) Do I have to pay fees monthly?
You can choose to set up your account so that fees can be paid in any monthly
interval you choose. For instance, you can set up a payment schedule of every 2,
3 or up to 12 months at a time.
3.) Is service billed 'in advance'?
Yes, all services are billed before the service is given. If you cancel service
before a paid billing cycle has finished, we will refund a prorated amount of
remaining service if you cancel 5 days before the end of your billing cycle. E
Street web design accounts are subject to a 20% non-refundable deposit prior to
initiation of design .
4.) How many days are in a billing period?
A billing period covers one month of service. The tracking of your account
starts the day your account becomes active, or your anniversary date. For
example, if your account becomes active on the 15th, your billing period will
always cover service from the 15th to the 14th of the next month.
5.) When do I receive my bill?
All accounts with recurring monthly fees are billed and become due on the 1st of
every month. Invoices (for check payment) will be mailed on or before the 5th of
every month. Accounts paying electronically (credit cards and debit cards) will
be processed on or before the 5th of every month and will not receive an invoice
unless there is a problem with the card we have on file.
Bills for one time charges, such as those for web design or programming fees,
are billed at times agreed upon by E Street and our clients.
6.) Why don't you bill accounts when the my billing period ends?
We bill once a month for two reasons? -Clients can expect their bills to become
due or be processed during the same period of time every month -It is less
expensive for us to batch bill all accounts at the same time. In the future, we
may start sending bills as soon as an accounts billing period ends.
7.) If I pay by check, when is my payment due?
Invoices become due on the 1st of every month, the day we bill all accounts.
There is a 20 day grace period for you to send in your payment. The end of the
grace period is clearly noted on the invoice.
8.) What happens if I do not make payments? Is there a late fee?
Payments not received by the date indicated on the invoice are subject to a 10%
late fee.
Accounts that are 40 days past due (remember, bills become due on the 1st of
every month) can have access restricted and e-mail disabled until payment is
received. We understand that sometimes a payment is forgotten or otherwise did
not get sent. We are more than willing to work with you if you send an e-mail to
billing@estreet.com or call our office at 303-584-0640 or 1(877)E Street.
Accounts greater than 60 days past due will have all services provided by E
Street terminated. We cannot be held responsible for any information that may be
lost due to the termination of an account. To re-activate an account, we require
payment of past fees as well as setup fees.
9.) What if I pay by credit card and there is a problem?
If there is a problem with your credit card, we will send you and electronic invoice and a note letting you know what trouble we had processing your card. Your account will remain on credit card payment.
10.) What happens if E Street makes a mistake?
We keep very accurate payments records and are more than willing to admit
mistakes. If we make a mistake, we will make it right and work to make sure it
does not happen again. We are in the business of providing the best service we
can, not creating headaches for our clients.
11.) Where do I get answers, report problems or make suggestions?
You can send an e-mail message describing in as much detail as possible your
question to billing@estreet.com
or you can call our office at 303-584-0640 or 1(877)E Street.
12.) How do I cancel my service?
Unless otherwise stated in any contractual agreement between a client and E
Street, you must contact our office, either through e-mail sent to
billing@estreet.com or by contacting our office at 303-584-0640 or 1(877)E
Street. We will inform you of any returns that you may be due and confirm that
your account has been cancelled.
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