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TITLE mv - How do I access my VoiceMail on my Voice Pilot Hosted phone system? Printer friendly version	Article # 743 Created: 08/15/2011 Modified: 5/18/2021
ARTICLE These instructions are for E Street Voice Pilot Hosted products: METHODS TO ACCESS VOICEMAIL: Access Voicemail from your desk phone: - Press the Messages button or dial “*123” - Enter your PIN. Contact E Street if you still have default passcode/PIN and need that - or need a PIN reset. - Press 0 - Press 1 to record your unavailable message – please make sure to do this - Press 3 to record your name greeting – please make sure to do this - You can disregard the busy message - Recommended: Change your PIN by pressing 5 – be sure to note it in a secure way so you don’t forget! - See below for more detailed voicemail functions and menus† Access Voicemail from an outside phone: - Call yourself (10 digit DID or Main Number + Extension) - Enter “*” at the greeting - Enter your passcode and follow the prompts† Access Voicemail from your Voice Pilot Web Portal: - Access your Web Portal to hear your voicemail messages: hmv1.estreetvoip.com (Note: Contact E Street for the default password, OR...if you have activated the Communicator GO app - this password is the password set for Communicator GO) For help on accessing the Web Portal and features see: kb.estreet.com/article.lasso?article=563 NOTE: Be sure to reset your default PIN and password to the web portal, to your own. Password requires at least eight characters, with mixed-case letters, numbers, and must contain at least one of the following special characters ! % * _ ~~~~~~~~~~~~~~~~~~~~~~~~ † LIST OF VOICEMAIL COMMANDS Top Level Options - Available Commands: 1 Messages (when new or old messages are present) 2 Change Folders 3 Advanced Options - not applicable 4 5 6 7 8 9 0 Mailbox Options * Help (replay menu) # Exit Mailbox Options - Available Commands: 1 Record Unavailable Message 2 Record Busy Message 3 Record Your Name 4 Record Your Temporary Greeting 5 Change Your Password 6 7 8 9 0 * Return to the Main Menu # During Message Playback - Available Commands: 1 Go to First Message 2 Play Current Message from Beginning (no header) 3 Advanced Options 4 Previous Message (if present) 5 Repeat Current Message 6 Next Message (if present) 7 Delete Message 8 Forward Message 9 Save Message 0 Pause Playback * Rewind by 3 seconds # Fast Forward by 3 seconds NOTES: E Street discourages using the voice mail system for forwarding and saving voice mail messages (numbers 8 and 9 above). These functions work fine but are cumbersome to use. If the customer needs these functions, we recommend enabling voicemail to email. For Voicemail functions on E Street Voice Pilot OFFICE products see: kb.estreet.com/article.lasso?article=777 Document Information Article # 743 Category: VoIP Platform: ALL Created: 08/15/2011

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