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What are the inclusions of the E-LAN E Street Tech Support package?
Article #: 683
Article location: http://kb.estreet.com/article.lasso?article=683
E Street’s E-LAN package is our entry-level Tech Services Managed Services offering...
E-LAN provides your organization with initial assessment, monthly monitoring, Data Safe offsite backups, and reduced rates on technician services. Specific program inclusions are below:
E Street’s "E-LAN" package INCLUSIONS:
* Customers receive Managed Support Services including on-site and remote support. Monthly checkups are remotely administered tech visits and monitoring. Checkups include: verify connectivity on supported computers, verify security software status and settings (e.g.: antivirus/antispam/firewall as applicable), verify Data Safe settings and backup status, provide recommendations for action items within the network. E-LAN customers can cancel at any time.
Minimum System Requirements:
- Windows: Server 2008 R2 and 2012 R2, Windows 7-Pro, Windows 8/8.1, Windows 10 (i3 or better Processor and at least 4 GB RAM)
- Macs: Intel Macs Mac OS X 10.6.8 (Snow Leopard) or later.
- Internet Connection (to enable remote backup capability): 1Mbps or better.
** E-LAN customers receive an included 5GB E Street Data Safe with additional storage at $1/GB/mo.
*** E-LAN base annual billing rates E-LAN Level 1 setup includes up to 5 nodes at your location $140/yr, E-LAN Level 2 = 6-10 nodes for $250/yr plus $100 setup, E-LAN Level 3 = 11-20 nodes for $600/yr plus $300 setup. Custom pricing beyond 20 nodes.
**** For additional on-site work, E-LAN customers get a 15% Tech Services discount off current E Street on-site enterprise hourly rates.
Article # 683
Category: Tech Services